Refund Policy We will refund the full cost of articles purchased from www.louisjacobs.org if they are returned in good condition to Ivor Solution Limited, Cannon Wharf, 35 Evelyn Street, London SE8 5RT. We will not refund the postage element unless your receipt of the articles ordered differs from your actual order. Refunds will be made up to 14 days after receipt of articles. An email addressed to info@louisjacobs.org should be sent as soon as you decide to return articles with details of your claim for refund.